Client privacy is important and will be managed by Gingerbread Tax staff with maximum discretion.  Client data including income, ID documents, addresses, contact information and tax ID numbers will only be shared with Gingerbread Tax staff and partners on a need to know basis only.

Gingerbread Tax has reviewed its operations according IRS Publication 4557 - Safeguarding Taxpayer Data.   Online data collection is managed through HIPAA compliant software.   This method uses SSL Encryption over https 100% of the time.  Gingerbread Tax staff use two factor authentication sign-ons for accessing client data processed through our website and online forms. Desktop and mobile applications are secured with screen locked passwords and/or facial recognition. 

Gingerbread Tax will have a broad discussion with prospective clients about their potential needs and requirements for US tax services.  If it is deemed that the client is seeking tax advice, then Gingerbread Tax reserves the right to charge for tax consultation time. Tax consultation is not a free service.  Gingerbread Tax does provide an extensive list of US Tax Guide articles and FAQs, to assist clients in selecting the right US tax service for them.  

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Prospective clients engage selected Gingerbread Tax services through the online forms portal which explain the terms and conditions of the engagement. Once an order for US tax services has been placed and submitted with the clients signature, Gingerbread Tax incurs preparation and application fee expenses. Just as with visa applications, refunds cannot be issued for the time it takes the IRS to process applications nor for the time it takes for postal services to delivery mail notifications.  

A 50% refund may be considered for change of mind, if a refund request is received before application preparation is completed.  A 100% refund can only be issued after ordering if Gingerbread Tax is unable to provide the successful US tax preparation service ordered.

Gingerbread Tax staff and operations are located in Australian and trading as Jeremy Crooks Learning Services with ABNABN 95 004 256 461.  As we are registered for Goods and Services Tax, we are required to charge GST which is reflected on the tax invoice that you receive when placing and paying for your order.

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In some cases, the US service being ordered incurs state based US application fees.  These are priced in USD.  Additionally, given that the vast majority of US tax services are provided by US based entities and priced in US dollars, for ease of comparison in the age of fluctuating exchange rates, our services are also priced in US dollars.